Returns

We get it, sometimes your purchases just doesn't work out and at The Country Providore we want to make your shopping experience as easy as possible.  

If you change your mind about an item, we’re happy to offer an exchange or a store credit (excluding courier costs), provided the product is returned within 14 days of purchase.

Please ensure items are unused and in their original packaging. Unfortunately, we’re unable to offer refunds, exchanges, or returns on sale or discounted items.

FAULTY OR DAMAGED ITEMS: If you believe an item is faulty or damaged please reach out to us at hello@thecountryprovidore.co.nz with a detailed description and any photos you are able to provide. Alternatively you can visit us in-store. If a product is deemed faulty or damaged we will where possible replace the product or if the product is unavailable we will provide a full refund or credit note. Please contact us within 14 days of purchasing the product.

In any case we will fulfill our obligations under the Consumer Guarantees Act 1993.