Terms & Conditions

Terms and Conditions

This website is owned and operated by The Country Providore 2011 LTD (Trading as The Country Providore.

Our Contact Details Are:

The Country Providore

337 Newell Road

Hamilton 3283
Hamilton
New Zealand.

Phone: 07-859 1380
Contact us via our contact page – Click HERE

Availability

If for any reason we are unable to supply the item you have ordered, we will contact you. Please be aware that there may be slight differences to the products pictured. The differences can happen when the supplier of a product improves the original product without updating advertising or pricing. These are minute differences and will be of equal or better quality than what has been advertised.

Please note not all stock is carried at our store at all times but orders are welcome. Please allow 2-3 working days for this service. No responsibility is taken for stock unavailability due to supplier issues.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment Types

We accept Visa, MasterCard, Debt Card. All prices include GST of 15% unless specified. We also accept internet banking transfers. Please be aware that internet banking payments can take up to 2 business days.

Bank Deposit -

Account Details Are;

Account Name: The Country Providore 2011 LTD
Account Number: ANZ 06-0313-0232363-00

Please use your order number and name as a reference.

We understand that sometimes errors are made but please be aware that if you choose to pay by internet banking / direct credit and you make a deposit to another account in error, The Country Providore is unable to take responsibility or aid in recovering the deposit and is unable to send the goods on the order. If this should occur contact your bank as soon as possible and they can request the deposit be reversed on your behalf.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice to your nominated email address. All reasonable care is taken with our stocking levels and pricing but in the case of any errors we have included this term to protect us. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason you will be contacted first to ensure that the price or replacement product is acceptable.

Freight

The Country Providore has kept freight charges to a minimum. (New Zealand Shipping Only). We reserve the right to amend our freight charges from time to time.

We charge our freight based on the size of a parcel and additional charges may also be added to large/bulky items.

We allow pickups and can refund postage costs if you prefer to pick your item up.

Pick Up from The Country Providore Store: Free

We dispatch your order when we receive confirmation of your cleared funds. We will normally send your order on the same or next business day. Most deliveries are overnight but there are exceptions for example inter-island or rural deliveries. Courier companies generally allow an extra working day for Rural Delivery and depending on your order size inter-island is 2 - 4 days. If you would like a more definite time frame please contact us. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

The Country Providore takes all possible steps to ensure that delivery of your purchase is as prompt as possible but we cannot accept liability for any loss or damage arising from delay or not delivering within the allocated time. If for any reason we have not dispatched your order within 14 days or the date of order, you can cancel your order. Cancelling the order terminates the contract with The Country Providore and if any payments have been made for this order we will refund you.

Deliveries that are made by Couriers require a proof of delivery signature. Couriers will not leave goods at an unattended address unless requested in writing by you at the time you place your order. If you choose to instruct us for non proof of delivery then The Country Providore or the Courier Company will not be liable for any loss of the order.

If the nominated address is unattended when the courier calls, they will leave a delivery card which will advise you where the shipment can be collected from. Some couriers offer another delivery time for your convenience. Always check your order for damages or missing items before signing for the package.

The risk in the item or items to be supplied to you shall pass to you at the time that the item or items first leave our storage facility en route to your delivery address. Any item couriered is insured by the Courier Company. They have stringent guidelines for making claims and anything outside these guidelines will be declined. Damages or failure of deliveries need to be reported within 14 days. Please contact us and we will assist you in making the claim.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

General Terms & Conditions

These terms and conditions apply to your order. At any time we may change our terms and conditions, so please read these in the future when placing your next order.

By browsing, purchasing and using this site, you agree to our terms and conditions and have read and understand all disclaimers, terms and conditions relating to the use of The Country Providore’s online shopping website.

The Country Providore reserves the right to update or change the information contained in these terms and conditions when necessary. The Country Providore can decline an order at any time, remove online accounts or modify details when required. If an order is cancelled by The Country Providore and it has been paid for a refund will be given once clearance of the original payment has been made.

All information on The Country Providore web site is for general use to assist users. We take all practical steps to minimize errors and provide accurate information. The Country Providore will not accept liability for any loss or damage that may be directly or indirectly from any opinions, advice, information or representation on the The Country Providore website.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.

By creating an online account with The Country Providore you are consenting to receiving electronic communications (emails) from The Country Providore. These communications may include: account status updates, order status updates and other information relating to the online account service.

Each communication gives the recipient the option to unsubscribe at any time.

We understand all privacy concerns and can assure you that The Country Providore does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfill customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.

Changes to your online account details can also be done by emailing us and we will make the required modifications.

30-Day Right of Return Policy

While the Consumer Guarantee Act and Fair Trading Act provide the basis for our returns policy, we go a bit better than that……

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a full refund to the value of the product's purchase price. You can return the product to our store, or send it back. With our 30-day right of return policy there are no special catches it's extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, tags still intact. The only exceptions to our returns policy are: watches, underwear, socks, ear plugs, compression clothing, which we cannot accept back due to hygiene reasons. The Country Providore Gift Vouchers/Cards are not redeemable for cash or refundable.

NOTE: These products are still guaranteed under the Consumers Guarantees Act.

If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website. Alternatively, you can exchange some products in store as per below.

Goods purchased for personal use have to meet a standard stated by the Consumers Guarantees Act 1993. Goods may be returned if they are not of an "acceptable quality" which means "they are not fit for the purpose intended". This means the product is defective and we are happy to refund you on the return of the item as long as it is in the original packaging and condition as when you received it. Unfortunately we are unable to refund some items due to piracy issues or any special orders. Special orders are items that are "just for you" an example of this is a non stocked products.

Refunds on returns will be processed on receipt of the goods after inspection. Please note we will not refund shipping costs on returned items.

Please note there will be no refunds, returns or exchanges on all sale items.

Goods can be returned to;

The Country Providore Store, Located at 337 Newell Road, Hamilton

Please include a copy of your original invoice as proof of purchase.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Any goods returned should be in their original condition.

Cancellation and Modifying Orders

You can view the contents and the total amount in your shopping cart before you place your order with The Country Providore. Once your order has been submitted successfully you will receive your order confirmation via email. Your order will then enter the courier process almost immediately. Once your order is in the courier process, no further changes can be made to the order. A separate order will need to be completed should you wish to add any additional products. Should you wish to cancel your order altogether once you have received your Order Confirmation Email and entered the courier process, you must contact us immediately. Depending on what stage of the packing and dispatch process your order is at, The Country Providore reserves the right to deduct a 10% handling and administration fee.

Gift Vouchers

When gift vouchers are redeemed online the full value of the voucher must be in used in one transaction.

Not redeemable for cash.

Our Legal Obligations -

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by The Country Providore. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986